Legal Information

Last updated: July 2, 2026

WonderYatri ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you use our website, enquire about a tour package, or book any of our travel and visa services.

1. Information We Collect

• Contact details you provide through enquiry or booking forms — name, email address, phone number.
• Travel details — preferred destinations, travel dates, number of travelers, and tour mode (Private/Sharing).
• Identity and travel documents shared for bookings, permits, or visa processing (e.g. ID proof, passport copies, photographs).
• Technical information such as browser type, device information, and pages visited, collected automatically for site analytics.

2. How We Use Your Information

• To respond to enquiries and prepare tour quotations.
• To process bookings, hotel reservations, permits, and visa applications on your behalf.
• To communicate booking confirmations, itinerary updates, and travel advisories.
• To improve our website, services, and customer experience.
• To send promotional offers, only where you have not opted out of such communication.

3. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings; some site features may not function correctly if you do so.

4. Sharing Of Information

We share your information only where necessary to deliver our services, including with:

• Hotels, homestays, and local transport vendors to confirm your bookings.
• Government departments or authorities, where required for permits (e.g. Sikkim Protected Area Permits) or visa processing.
• Payment processors, solely to complete transactions securely.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is securely deleted or anonymized.

6. Your Rights

• You may request access to, correction of, or deletion of your personal data held with us.
• You may opt out of promotional emails or messages at any time by contacting us.
• You may withdraw consent for document processing, which may affect our ability to complete an ongoing booking or visa application.

7. Children's Privacy

Our services are intended for use by adults. Information about minors is collected only as part of a family booking, with consent from a parent or guardian.

8. Changes To This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this section.

9. Contact Us

For any privacy-related questions or requests, please reach out at support@wonderyatri.com or +91 91446 68102.

Last updated: July 2, 2026

These Terms & Conditions govern your use of the WonderYatri website and your booking of any tour package, ticketing, or visa service with us. By enquiring about, booking, or using our services, you agree to these terms.

1. About Our Services

We act as a tour operator and travel facilitator, arranging accommodation, local transport, sightseeing, permits, and connected travel services on your behalf, either directly or through our network of local vendors and partners.

2. Booking & Confirmation

• A booking is considered confirmed only after we receive the applicable advance payment and issue a written confirmation (email, message, or invoice).
• You are responsible for providing accurate traveler details, travel dates, and document copies at the time of booking.
• Tour mode (Private or Sharing), itinerary, and inclusions are as agreed at the time of confirmation and detailed in your booking voucher.

3. Pricing

Quoted prices are based on the travel dates, tour mode, group size, and season at the time of enquiry. Prices are subject to change until a booking is confirmed with advance payment, after which they are locked as per your booking voucher, save for government tax changes or cost escalation clauses agreed at booking.

4. Traveler Responsibilities

• Carrying valid, original identity documents and any required permits throughout the trip.
• Being medically fit for high-altitude travel where applicable, and disclosing relevant medical conditions in advance.
• Complying with local laws, protected area regulations, and instructions of guides/drivers during the tour.
• Arriving on time for scheduled transfers and activities — delays caused by travelers may affect the itinerary.

5. Changes To Itinerary

Itineraries may be modified due to weather, road conditions, local authority restrictions, permit availability, or safety concerns. We will make reasonable efforts to offer suitable alternatives without compromising your overall experience.

6. Limitation Of Liability

We exercise due care in selecting our vendors and partners, but we are not liable for acts, omissions, injury, loss, or damage caused by third-party service providers (hotels, transporters, airlines), or by circumstances beyond our reasonable control, including natural calamities, political disturbances, or government action.

7. Force Majeure

We shall not be held responsible for delays, cancellations, or changes to services arising from events beyond our reasonable control, including but not limited to natural disasters, extreme weather, landslides, roadblocks, strikes, or government-imposed travel restrictions.

8. Use Of Website

You agree to use this website only for lawful purposes and not to misuse any content, images, or booking forms for fraudulent or harmful activity.

9. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

10. Changes To These Terms

We may revise these Terms & Conditions periodically. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Last updated: July 2, 2026

We understand travel plans can change. This policy explains how cancellations, date changes, and refunds are handled for our tour packages.

1. Cancellation By The Traveler

Cancellation requests must be submitted in writing (email or WhatsApp) and are effective from the date we acknowledge receipt. Refund of the advance/paid amount, if any, depends on how far in advance the cancellation is made relative to your travel date, and on non-refundable costs already committed to hotels, permits, or transport vendors on your behalf.

2. Non-Refundable Components

• Government permit fees already paid or processed (e.g. Protected Area Permits for North Sikkim).
• Non-refundable hotel or transport bookings confirmed on a special rate for your dates.
• Any third-party service fee explicitly marked non-refundable at the time of booking.

3. Date Change / Rescheduling

Subject to hotel and vehicle availability, we allow date changes where possible. Rescheduling may be treated as a fresh booking during peak season, festive periods, or long weekends, and any fare/rate difference for the new dates will apply.

4. Cancellation By Us

In rare cases, we may need to cancel or modify a tour due to reasons such as insufficient group size (for sharing tours), permit denial, safety concerns, or vendor unavailability. In such cases, we will offer a suitable alternative itinerary or process an applicable refund for the portion of services not rendered.

5. Refund Process & Timeline

• Approved refunds are processed to the original mode of payment used at the time of booking.
• Refund processing generally takes 7–14 working days from approval, depending on your bank or payment provider.
• Any applicable cancellation charges, non-refundable components, and bank/gateway charges will be deducted before the refund is issued.

6. How To Request A Cancellation Or Refund

Write to us at support@wonderyatri.com or message us on WhatsApp at +91 91446 68102 with your booking reference, travel dates, and reason for cancellation. Our team will confirm the applicable refund amount, if any, before processing.

Last updated: July 2, 2026

This disclaimer applies specifically to our visa processing assistance service, offered as part of our travel services for select international destinations.

1. We Are Facilitators, Not A Government Authority

WonderYatri is a travel facilitator and is not affiliated with, endorsed by, or acting on behalf of any embassy, consulate, high commission, or government visa authority. We assist with document preparation, application submission, and appointment coordination only.

2. Accuracy Of Documents

You are responsible for providing accurate, complete, and genuine documents and information for your visa application. We are not liable for rejection, delay, or complications arising from incorrect, incomplete, or fraudulent information or documents provided by you.

3. Processing Times

Visa processing timelines are determined entirely by the relevant embassy or consulate and can vary due to factors outside our control, including application volume, security checks, or policy changes. Any timelines communicated by us are indicative estimates only, based on general trends, not guarantees.

4. Visa Fees & Service Charges

• Government visa fees, once submitted to the embassy/consulate, are generally non-refundable, even if the visa application is rejected.
• Our service charges for visa assistance cover the effort of document review, form filling, and submission support, and are non-refundable once the application process has begun, regardless of the outcome.

5. No Liability For Rejection Or Delay

We shall not be held liable for any loss, expense, or inconvenience — including cancelled flights, hotel bookings, or missed travel dates — arising from a visa being rejected, delayed, or issued with conditions different from what was expected.

6. Change In Visa Rules

Visa rules, required documents, and eligibility criteria are subject to change by the respective government authority at any time, without prior notice to us. We will make reasonable efforts to keep you informed of any changes we become aware of.

7. Traveler's Responsibility During Travel

It is your responsibility to carry all original documents (passport, visa, supporting paperwork) while traveling and to comply with the immigration and entry requirements of the destination country. We are not responsible for denial of entry at immigration/border control, even where a visa was successfully obtained.

By using our visa assistance service, you acknowledge and accept this disclaimer in full.